HOW ARE ORDERS PROCESSED?
After your order is placed through the G12 Store website, your payment is then processed through Secure Pay. After payment is made, your order is lodged with our customer service office in the United States for processing. Following this, our warehouse team takes from 24-48 hours to ship your order. For orders in within the continental U.S.A. orders may take up to 14 business days to be delivered. For order outside of the U.S.A. order may take up to 3 to 4 weeks to be delivered.
CREDIT CARDS
We accept Visa, Mastercard, American Express and Discover.
WHAT ARE THE SHIPPING RATES FOR OUTSIDE OF THE U.S.A.?
For orders outside of the United States of America, shipping charges may vary. Therefore once you order has been placed, we will contact you through e-mail to inform you about the price that you are required to pay for your order to be shipped. G12 store is unable to provide you with a shipping charge for international orders at the moment of ordering through our website; because shipping rates differ depending the country that shipments are being shipped to
DO I HAVE TO PAY CUSTOMS/IMPORT CHARGES FOR MY ORDER?
Yes, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from G12store.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
WHAT IF I HAVEN'T RECEIVED MY ORDER?
If you haven't received your order in the expected delivery time, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call at 954-9167389 and we will follow that up for you; If in the event that the order has been misplaced, we will endeavor to ship you a replacement as soon as possible (depending on product availability), however in order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your order. It's also vital to ensure that you have provided us with the correct shipping address. Please be aware that extra shipping charges may apply to replacement orders where an incorrect shipping address or other information has been provided.
